Customer Experience Award entry questions

Personal information

  • First name *
    Last name *
  • Email *
  • Phone number *
  • Team/company name *

Additional information

  • The name of the service *
  • A description of the service in five sentences (for whom is it, what does it try to accomplish etc.) *
  • Name of the applicant (company + contact details) *
  • Where can the jury test the service (e.g. an URL with demo account credentials) *
  • Describe 1-3 stories/use cases/scenarios on how the end user uses the service, from the very beginning to the end *
  • Estimate of Monthly active users *

Significant factors

  • What makes the experience exceptionally good *
  • What is the impact the service has for its users *
  • What were the significant drivers in design *
  • How were the use scenarios accomplished before *
  • Other factors (such as quantitative and qualitative data on the service)